Card Services Manager

Description We are looking for a Card Services Manager to oversee card operations and lead a high-performing team supporting debit and credit card services in Brighton, Michigan. This hybrid role requires a strong operational leader who can enhance service delivery, strengthen partner relationships, and improve processes that support a large member base. The ideal candidate brings financial services expertise, sound judgment, and a collaborative approach to team leadership and portfolio oversight.

Responsibilities:
• Direct daily activities related to debit and credit card operations, ensuring reliable service and effective support for a large member portfolio.
• Guide and develop the card services team by setting priorities, coaching staff, resolving escalated issues, and reinforcing service standards.
• Monitor operational workflows and performance measures to improve efficiency and maintain established service expectations.
• Partner with internal teams, includi...