Card Center Executive

About the Role:

Responsible for managing the daily operations of card issuance and card maintenance processes, including card processing, personalization, and delivery, in accordance with established Service Level Agreements (SLAs).

Key Responsibilities

• Manage the daily operational processes related to bank cards.
• Coordinate with internal and external stakeholders to ensure smooth card operations, including regulatory compliance and returned card management.
• Conduct regular (daily and monthly) coordination with vendors to ensure end-to-end support for card operations, from card request to delivery, in line with expected service levels, including coordination for new card production projects.
• Perform periodic card inventory forecasting (card stock forecasting) to ensure adequate card availability.
• Review audit findings related to card operations and provide initiatives and feedback on audit findi...