Job Description

Job Details

Job Category: Rooms & Guest Services Operations

Location: Almare Luxury Collection Isla Mujeres Adult All-Inclusive, Carretera Garrafon Vista Alegre, Isla Mujeres, Quintana Roo, Mexico.

Schedule: Full Time

Position Type: Non-Management

Responsibilities

  • Answer, record, and process all guest calls, requests, questions, or concerns.
  • Contact appropriate individual or department to resolve guest calls, requests, or problems.
  • Follow up and ensure that any outstanding requests are resolved.
  • Advise guest of any messages received.
  • Verify and adjust billing.
  • Operate telephone switchboard station.
  • Monitor busy or unanswered lines, check back with callers on hold to update status, take messages.
  • Activate and deactivate guest room message lights.
  • Transfer guests with internet access issues to internet service provider's customer support line.
  • Assist c...

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