Job Description
KEY RESPONSIBILITIES
+ Analyze and develop weekly scheduling recommendations to ensure optimal staffing levels.
+ Utilize trends and reports to accurately forecast staffing requirements.
+ Assume and perform various duties and responsibilities essential to the position's success.
+ Produce and process schedules and reports promptly as requested by clients.
+ Work closely with the operations team to analyze and enhance delivery processes.
QUALIFICATIONS
+ Must have 3-5 years of experience in Workforce Management and at least 2-3 years in Capacity Planning.
+ Background in Outbound and NonLive Planning is an advantage.
+ Attention to detail and a commitment to maintaining a high level of accuracy.
+ Ability to prioritize workload, meet deadlines, and manage multiple tasks effectively.
+ Working experience creating MS Excel reports and templates.
+ Strong organizational sk...
+ Analyze and develop weekly scheduling recommendations to ensure optimal staffing levels.
+ Utilize trends and reports to accurately forecast staffing requirements.
+ Assume and perform various duties and responsibilities essential to the position's success.
+ Produce and process schedules and reports promptly as requested by clients.
+ Work closely with the operations team to analyze and enhance delivery processes.
QUALIFICATIONS
+ Must have 3-5 years of experience in Workforce Management and at least 2-3 years in Capacity Planning.
+ Background in Outbound and NonLive Planning is an advantage.
+ Attention to detail and a commitment to maintaining a high level of accuracy.
+ Ability to prioritize workload, meet deadlines, and manage multiple tasks effectively.
+ Working experience creating MS Excel reports and templates.
+ Strong organizational sk...
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