Job Description

Welcome to the intersection of energy and home services.


Primary Focus:

The Client Services Analyst II is a key member of the Operations team, responsible for providing personalized service to DEB CA customers, with a dedicated focus on the Government of Canada account. This role serves as the primary point of contact for customer issues and inquiries, ensuring timely resolution and delivery in alignment with contractual commitments. The Analyst will build strong relationships across the organization and with customers to support an exceptional customer experience and help retain long-term customer relationships.

Accountabilities:

  • Serve as the primary point of contact for all customer life cycle interactions.
    Proactively manage end-to-end service delivery to ensure customer issues are resolved accurately and within expected timelines.
    Resolve customer and broker-submitted billing and payment inquiries across multiple syste...

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