Campaign Lead

The Campaign Leader (POC) serves as the primary point of contact for assigned campaigns, ensuring quality and productivity targets are met while keeping all stakeholders aligned. This role manages day-to-day coordination between the client and internal teams (Operations, Quality, and Training), drives calibrations, communicates campaign performance, and ensures campaign goals are clear, understood, and consistently executed especially across multiple simultaneous campaigns.

Key Responsibilities

• Performance Ownership (Quality & Productivity)
• Own day-to-day campaign performance and ensure delivery against productivity and quality targets.

• Monitor operational metrics, identify risks and blockers, and implement corrective actions to maintain goal attainment.

• Calibration & Alignment

• Lead calibration sessions to ensure consistent quality interpretation across operations, quality teams, and trainers.

• Drive a...