Calling Agent

Company Description
Blue Cascade is a leading company in the ecommerce, technology, and B2B sectors, driven by over 800 skilled professionals.
Role Description
This is a full-time on-site role, based in Multan, for a Calling Agent. The Calling Agent will engage in daily operations that include making outbound calls to clients or customers, managing inquiries effectively, and providing exceptional customer service.
Qualifications
Strong communication and interpersonal skills, including fluency in English for effective interaction with diverse clients.
Ability to manage outbound calls, navigate customer inquiries, and provide solutions with professionalism and empathy.
Proficiency with office tools, telecommunication systems, and CRM platforms for maintaining accurate records and tracking performance metrics.
Excellent organizational and time management skills to handle multiple tasks and meet daily goals efficiently.
Previous experience in customer service, te...