Call Quality Analyst For Collection Team (Outsourced Call Center)

Overview
Call Quality Analyst for Collection Team (Outsourced Call Center) – FinTech
For my client rapidly growing FinTech dedicated to revolutionizing financial services we are seeking a highly skilled Call Quality Analyst with experience in outsourced call center environments.
The Role:
Call Quality Analyst in a Debt Reminding department will be directly reported to the Country Manager and plays a critical role in ensuring legal compliance, and improving the performance of debt collection efforts.
Their efforts contribute to maintaining ethical debt collection practices while maximizing the recovery of outstanding debts by analyzing and evaluating employees' calls, providing constructive feedback, tracking errors, and continuously improving our operational efficiency.
To succeed in this role, we expect you to have:
Minimum 6-month work experience in a Call Centre Environment as an agent
Minimum of 1 year of experience in a quality analysis role
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