Job Description

About the Role

Key Responsibilities

  • Take inbound calls from tenants, housing officers, and subcontractors regarding reactive repairs and maintenance issues

  • Clearly and accurately identify the nature of the repair request by asking targeted questions to log the job correctly

  • Enter comprehensive job details and resident notes onto the internal housing database system

  • Direct emergency repair updates and safety concerns to the scheduling and field management teams instantly

  • Handle tenant queries, complaints, and follow-up calls regarding ongoing works, providing clear updates on appointment slots

  • Manage email correspondence coming into the main customer care inbox and update records accordingly

    • What We Are Looking For

  • Experience: Previous experience in a call handling, customer service, or contact centre environment is essential. Experience within social housing, local ...

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