Job Description

Job Title: Call Handler

Location: Crawley


Working Hours: Monday to Friday, 08:00 – 17:00


Rate: £16.22 per hour (Umbrella), paid weekly (always paid the following Friday)


Contract Type: Temp to Perm


Job Description:
As a Call Handler, you will be the first point of contact for residents calling to report housing repairs. Your key responsibilities will include:


Day-to-Day Duties:

  • Handle high volumes of inbound and outbound calls related to repairs and maintenance.

  • Book appointments and update all relevant details in the internal system.

  • Accurately log repair requests and assign them to the appropriate contractor or internal team.

  • Diagnose repair needs based on resident descriptions.

  • Prioritise emergency and urgent repairs for immediate action.

  • Provide empathetic, professional customer service throughout.
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