Job Description

Call Centre Service Manager

  • Long Term Career Opportunities
  • Great Remuneration
  • Exciting Work Environment

    • Our Client

    Our client is an ambitious financial organisation in the home lending space.

    About the role

    Our client is looking for a Call Centre Service Manager with lending customer experience in residential mortgages. They will be responsible for delivering an outstanding CX with every interaction we have with our customers.

  • You will be involved in the day to day running of the call centre and work alongside the team. You should have strong knowledge and understanding of the mortgage business, the products and services, and the issues the team will be faced with and solutions to address these items.

    • Key Responsibilities:

  • Ensuring team members are achieving and delivering exceptional customer service
  • Team management and logistics to maximise...

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