Call Centre Sales Manager

Position Overview

MCI, a tech‑enabled business services company, seeks a Call Center Sales Manager to oversee operations, ensure high customer experience, and drive sales and productivity across its call centers.

Key Responsibilities

• Lead a team of 5‑10 call center supervisors for inbound and outbound representatives.
• Coach and develop supervisors on customer service processes and best practices.
• Manage metrics, performance criteria, policies and procedures to improve call center productivity.
• Drive a culture of accountability, continuous improvement, and personal excellence.
• Direct workforce management activities, set performance goals and objectives.
• Develop and maintain strategy for customer satisfaction on all service interactions.
• Motivate team and maximize sales opportunities.
• Oversee performance and productivity of direct reports.
• Review and submit weekly payro...