Job Description

Call Centre Representative
6 Months Contract

Responsibilities

  • As a member of an autonomous team, you are responsible for providing end-to-end customer service in an omni channel environment using Kraken technology.
  • You will work across the full range of customer service-related requirements including but not limited to: onboarding and offboarding; billing and payments; metering enquiries; broadband; moves; renewals; retention; hardship; collections; complaints; customer education regarding Origin products and tools; and advocacy.
  • As part of a highly effective autonomous team, you:
  • service particular customer groups; and
  • provide continuous feedback on opportunities to improve the customer experience through Kraken.

    • Problem Solving & Decision Making

  • While this role exercises some judgement to make fair and reasonable customer facing decisions that balance customer outcomes with commer...

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