Call Centre Quality Analyst

🌟 We’re Hiring! – Quality Analyst | Jaipur 🌟

Location: Jaipur

Salary: Up to 4.5 LPA

Joining: Immediate joiners preferred

Working Days: 6 (WFO)

Shift: Day Shifts

Process: E‑Commerce

🔍 About the Role

We are looking for a skilled Quality Analyst to monitor, evaluate, and enhance customer interactions for our E‑Commerce LOB. If you’re detail‑oriented, analytical, and great with people — this could be your next big move!

💼 Key Responsibilities

• Monitor advisor calls & provide timely feedback
• Ensure agents meet quality benchmarks
• Daily/Weekly/Monthly QA reporting
• Support audits: BAU, BI audits, compliance
• Drive team performance & escalate issues when required
• Maintain client standards & service levels

⭐ What We’re Looking For

• Graduate in any ...