Call Centre Operator

We are looking for a professional and customer-focused Call Centre Operator to handle inbound and outbound communications. The role involves assisting customers, addressing inquiries, and ensuring a positive service experience while maintaining accurate records.
Key Responsibilities
Answer inbound calls and make outbound calls as required
Provide information, resolve inquiries, and handle complaints professionally
Record and update customer details in relevant systems
Follow scripts, procedures, and service standards
Escalate complex issues to appropriate departments
Meet performance and response time targets
Requirements
Strong communication and interpersonal skills
Ability to remain calm and professional under pressure
Basic computer and data entry proficiency
Organizational and multitasking ability
Previous customer service experience preferred
Benefits
Fuel Allowance
Medical Insurance
Free Lunch Facility (In-house)
GYM Passport ...