Call centre manager

Reference: PE -LS-1
Our client in the Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng.
A wonderful career opportunity awaits you. Duties & Responsibilities

Requirements:
Degree or Diploma in Business Management or related field. 5 Years’ management experience in a Call Centre environment. Computer Literacy (MS Office Suite). Knowledge of SAP ERP System beneficial. Knowledge of CRM platforms (Salesforce advantageous). Knowledge of BI Platforms. Familiar with Social platforms & complaints handling. Knowledge of Call Centre Management systems. Very good writing skills – attention to detail. Proficiency in three or more of the 12 official SA languages will be beneficial. Responsibilities and Expectations

PEOPLE MANAGEMENT:
Build & maintain a solid & respectful relationship with each individual who is part of the call centre structure. Document performance agreements for each direct repo...