Call Centre Manager

The Wood Automotive Group, one of Alberta's largest automobile retailers for over 40 years, is offering an exciting opportunity for a Call Centre Manager to join the team!

The Wood team believes that its people are its greatest asset. We provide our employees with competitive salaries and careers that grow with them. As a group with 8 dealerships, a collision repair centre, and an online pre-owned sales lot, we believe our success and growth is built on the drive and dedication of our people.

About the role:

We are seeking a results-driven Call Centre Manager to lead and elevate our customer engagement strategy across sales and service. This role leads and develops a team, driving consistent, high-quality customer interactions while optimizing appointment-setting performance and show rates.

Responsibilities (but not limited to):

• Lead and coach a team focused on mainly outbound customer communication to impr...