Call Centre Executives

Experience:

• 3-5 years of experience in a call centre or customer service role.

• Proven track record of handling inbound and outbound calls in a professional manner.

• Experience in logging user issues and accurately documenting details in a ticketing system.

• Ability to troubleshoot basic technical issues and escalate complex problems to the appropriate teams.

• Familiarity with call centre software and

systems (e.g., CRM software, ticketing systems).

• Excellent verbal and written communication skills to effectively interact with users/customers.

• Ability to work independently with minimal supervision in a fast-paced environment.

Experience in providing first-level support and resolving user queries and complaints.

• Knowledge of...