Call Centre - Customer Service Advisor

Job Description:

Call Centre - Customer Service Advisor

Salford Quays (M50 3SP)

£26,700 basic salary

Opportunity to increase to £31,250 in first 18 months*

Permanent - Full time 37.5 hours per week

We make health happen

As a Customer Service Advisor in our Contact Centre, you'll be the friendly voice that helps our customers when they need us most – whether it's something small or something serious, we're here to make sure they feel cared for.

You'll guide them through the process to see if they are covered by their Bupa health insurance policy; you'll need to be confident and comfortable declining treatment requests.

How you'll help make health happen:

• Answering a variety of calls to help support our customer enquiries
• Help customers understand what is covered by their policy – and sometimes that means saying no, but always with empathy and care
• Be confiden...