Call Centre Consultant

Location: Bankstown, NSW
Salary Package: $65,000 + Superannuation
Role Highlights: Our client is seeking an energetic customer service professional to serve as the main point of contact for their valued customers. In this role, you will respond to customer inquiries through phone, email, and live chat, while delivering excellent customer service. You will also be responsible for handling administrative duties and data entry tasks.

Key Responsibilities:

• Manage inbound and outbound calls to assist customers, provide solutions, and ensure a positive experience.
• Develop and maintain strong relationships with key clients and stakeholders.
• Offer exceptional customer service, resulting in positive outcomes for customers.
• Perform administrative duties, including accurate data entry and maintaining up-to-date customer records.
• Ensure customer database is up to d...