CALL CENTRE - ALPHA COMMUNICATIONS

Job Overview: We are seeking a dedicated and enthusiastic Call Centre representative to join our team. This part-time position is ideal for fresh graduates looking to gain valuable work experience and develop their communication skills. As a Call Centre representative, you will be the first point of contact for our customers, providing them with assistance, resolving inquiries, and ensuring a positive customer experience. Responsibilities: - Handle inbound and outbound calls professionally and efficiently. - Provide accurate information about products and services to customers. - Resolve customer inquiries and issues in a timely manner. - Maintain updated knowledge of company products and services. - Record detailed and accurate customer information and communications into the system. - Collaborate with team members to resolve more complex issues. - Follow-up with customers to ensure satisfaction and service quality. - Meet or exceed call handling and quality metrics. Requirements: - E...