Job Description
Job Description: Call Centre Agent
Position
Call Centre Agent
Reporting To
Team Leader / Call Centre Manager
Job Purpose
The Call Centre Agent is responsible for handling inbound and outbound customer interactions, promoting company products and services, generating sales, maintaining customer relationships, and ensuring that all performance targets and quality standards are achieved.
Key Responsibilities
Customer Service
Answer customer enquiries professionally and courteously.
Provide accurate information regarding products and services.
Resolve customer concerns and complaints effectively.
Maintain a high level of customer satisfaction.
Sales and Lead Generation
Conduct outbound calls to prospective clients.
Promote and explain company products and services.
Convert leads into successful sales.
Follow up on potential c...
Position
Call Centre Agent
Reporting To
Team Leader / Call Centre Manager
Job Purpose
The Call Centre Agent is responsible for handling inbound and outbound customer interactions, promoting company products and services, generating sales, maintaining customer relationships, and ensuring that all performance targets and quality standards are achieved.
Key Responsibilities
Customer Service
Answer customer enquiries professionally and courteously.
Provide accurate information regarding products and services.
Resolve customer concerns and complaints effectively.
Maintain a high level of customer satisfaction.
Sales and Lead Generation
Conduct outbound calls to prospective clients.
Promote and explain company products and services.
Convert leads into successful sales.
Follow up on potential c...
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