call centre agent

Role Purpose

To serve as the first point of contact for tenants, ensuring all service and maintenance requests are handled professionally, accurately logged, and followed through to resolution.

Key Responsibilities

• Receive inbound calls, emails, and service requests
• Log all maintenance and service issues accurately on the property management system
• Capture correct details: property, location, issue description, urgency
• Apply correct priority levels (P1–P4) according to training
• Provide clear reference numbers and feedback to tenants/residents
• Follow up on open and overdue jobs as instructed
• Escalate urgent, safety-related, or unresolved issues to the Supervisor
• Maintain a professional, calm, and helpful manner at all times

Minimum Requirements

• Previous call centre or customer service experience 3- 5 years
• Strong communication and listening skills
• Abili...