Job Description

Call Centre Agent – Insurance (Full Time)


Location: Durban, KwaZulu-Natal
Employment Type: Permanent / Full Time

Role Overview


We are seeking a motivated and customer-focused Call Centre Agent with experience in the insurance sector for a BPO. The successful candidate will be responsible for handling inbound and outbound customer interactions, assisting with policy queries, sales, and customer retention while maintaining high service standards.

Minimum Requirements

  • Minimum 1 Year experience in an insurance call centre environment
  • Grade 12 / Matric 
  • Clear criminal record
  • Strong communication skills (verbal and written)
  • Computer literate (MS Office and CRM systems advantageous)
  • Ability to work under pressure and meet targets

Key Responsibilities

  • Handle inbound and outbound customer calls professionally
  • Assist clients with policy queries, amendments, and pr...

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