Call Centre Agent

In this role, you'll be the person customers turn to when they need help—whether it's a quick question about an online order or guidance with their account.

You'll connect with them through phone, email, WhatsApp, or webchat, making sure every interaction feels supportive, friendly, and professional.

Qualifications: Grade 12 (Matric).
At least 2 years' experience in a call centre customer support role.
Computer literacy and confidence using different systems.
Knowledge of customer service legislation (NCA, POPIA).
- A basic understanding of retail processes.

• Responsibilities: Chat with customers across different channels, listening carefully and responding with empathy.
  Keep customer details up to date so we can serve them better.
  Help resolve issues with online purchases and accounts, making the process smooth and stress-free.
  Handle complaints with patience and follow through until customers feel satisfied.
  Work efficiently wit...