Call Center Training Specialist I

Qualfon, located in Cebu, Philippines, is seeking a Training Specialist to deliver training programs to new hires and provide coaching to improve performance. This role requires a college degree and between 6 months to 1 year of experience in training and development, ideally within a call center environment.

The ideal candidate will possess strong competencies in data management, presentation skills, and effective communication. A collaborative approach is essential as the role involves monitoring agent performance and acting as a subject-matter expert.