Job Description
Elevate agent success with MCI as an Experienced Call Center Trainer in Sydney, NS. You will deliver impactful training and optimize performance across multiple client campaigns.
This role focuses on onboarding and continuous learning at MCI, a leading tech-enabled business services company. We are seeking a trainer with over 3 years of experience in BPO or contact center environments. Your responsibilities will include designing training materials, assessing needs, and providing effective coaching to enhance agent performance.
Key Responsibilities:
• Facilitate new hire and ongoing training sessions
• Design and update training materials and e-learning content
• Conduct training needs assessments and recommend solutions
• Evaluate training effectiveness with assessments and feedback
• Provide post-training coaching to agents and leads
Requirements:
• 3+ years as a trainer in a BPO or contact center
• Strong communication and facilitation skills
• Exper...
This role focuses on onboarding and continuous learning at MCI, a leading tech-enabled business services company. We are seeking a trainer with over 3 years of experience in BPO or contact center environments. Your responsibilities will include designing training materials, assessing needs, and providing effective coaching to enhance agent performance.
Key Responsibilities:
• Facilitate new hire and ongoing training sessions
• Design and update training materials and e-learning content
• Conduct training needs assessments and recommend solutions
• Evaluate training effectiveness with assessments and feedback
• Provide post-training coaching to agents and leads
Requirements:
• 3+ years as a trainer in a BPO or contact center
• Strong communication and facilitation skills
• Exper...
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