Call Center Team leader

Job Title: Call Center Team Leader (Banking) Company Overview: RayaCX is a leading customer experience management company based in Cairo, Egypt. We provide innovative solutions to help businesses improve their customer interactions and overall satisfaction. Our team of experts is dedicated to delivering exceptional service and driving positive results for our clients. Position Overview: We are seeking a highly motivated and experienced Call Center Team Leader to join our growing team. The ideal candidate will have a strong background in banking and customer service, with proven leadership skills and a passion for delivering exceptional customer experiences. Key Responsibilities: - Lead and manage a team of call center agents to achieve performance targets and deliver high-quality service to customers - Monitor and evaluate team performance, providing coaching and feedback as needed to improve performance and achieve goals - Develop and implement training programs to ensure team members...