Call Center Representative

Job Title: Customer Service Representative – Healthcare Account

Job Type: Full-Time

Location: ( Bridgetowne Pasig City )

Required Education: College Graduate (Any course)

Work Setup: ( On-site )

We are looking for detail-oriented and compassionate individuals to join our Healthcare BPO team . As a Customer Service Representative, you will be responsible for handling inbound and outbound calls, assisting members or providers with inquiries related to health insurance plans, claims, benefits, billing, and eligibility. This role requires empathy, accuracy, and strict adherence to data privacy and healthcare regulations.

Key Responsibilities:

• Answer inbound calls from members or healthcare providers in a professional and courteous manner.
• Provide accurate information regarding health insurance benefits, claims status, eligibility, and billing inquiries.
• Proce...