Call Center Representative (FULL-TIME)

Customer Service Representative

Customer Service Representative role at MCI. Provide exceptional support across inbound customer service, help desk, technical support and back‑office functions for commercial and public sector clients.

Key Responsibilities

• Handle inbound and outbound customer interactions in a courteous, timely, and professional manner.
• Listen actively to customers, identify their needs, and provide accurate solutions to resolve inquiries.
• Troubleshoot basic technical issues and assist customers with products, services, billing, and account‑related questions.
• Research and gather information across multiple systems to resolve customer concerns or coordinate with other departments when necessary.
• Process customer requests, claims, and account updates accurately while maintaining detailed documentation.
• Utilize company systems, technology, and knowledge resources to effectively manage...