Job Description
Job - Call Center agent
Location - Paseo de la Reforma 342 piso 20, 06600, Ciudad de Mexico) Full time role 3-month role only
Note: Drug test is required for this role
Key Responsibilities: Handle inbound voice calls with professionalism & empathy. Support customers with, Credit Cards (including lost/stolen reports, Checking & Savings Accounts, Debit Cards, Online & Mobile Banking, Bill Pay & Mobile Deposits, Loans & Mortgages & Other voice-related tasks as assigned. Inform customers of account status and process maintenance requests (e.g., payments & balance transfers). Assist with escalations and ensure timely resolution. Accurately document all interactions in client systems. Requirements: 6-9 months of call center experience. Fluent in English (B2+ to C1 level). Must reside within 1.5 hours of the site. Comfortable with 10-hour shifts. Strong customer service, communication, and problem-solving skills. Ability to follow client systems, policies, and compliance standards.
Location - Paseo de la Reforma 342 piso 20, 06600, Ciudad de Mexico) Full time role 3-month role only
Note: Drug test is required for this role
Key Responsibilities: Handle inbound voice calls with professionalism & empathy. Support customers with, Credit Cards (including lost/stolen reports, Checking & Savings Accounts, Debit Cards, Online & Mobile Banking, Bill Pay & Mobile Deposits, Loans & Mortgages & Other voice-related tasks as assigned. Inform customers of account status and process maintenance requests (e.g., payments & balance transfers). Assist with escalations and ensure timely resolution. Accurately document all interactions in client systems. Requirements: 6-9 months of call center experience. Fluent in English (B2+ to C1 level). Must reside within 1.5 hours of the site. Comfortable with 10-hour shifts. Strong customer service, communication, and problem-solving skills. Ability to follow client systems, policies, and compliance standards.
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