Job Description
Customer Service Representative (Inbound Call Center)Overview
We are hiring a Customer Service Representative to support high-volume inbound calls related to vehicle recalls, warranty inquiries, and customer support. This is a great entry-level opportunity for candidates who thrive in fast-paced environments and enjoy helping customers.
Key Responsibilities
+ Handle 30–40 inbound calls per shift while delivering excellent customer service
+ Schedule customer appointments for airbag recalls and provide dealership information
+ Answer questions related to recalls, warranties, and basic troubleshooting
+ Accurately document customer interactions and create service cases
+ Provide timely resolutions or escalate issues to the appropriate department
+ Navigate multiple systems and screens to support customer needs
+ Meet performance goals including call volume, handle time, and customer satisfaction
Requirements
We are hiring a Customer Service Representative to support high-volume inbound calls related to vehicle recalls, warranty inquiries, and customer support. This is a great entry-level opportunity for candidates who thrive in fast-paced environments and enjoy helping customers.
Key Responsibilities
+ Handle 30–40 inbound calls per shift while delivering excellent customer service
+ Schedule customer appointments for airbag recalls and provide dealership information
+ Answer questions related to recalls, warranties, and basic troubleshooting
+ Accurately document customer interactions and create service cases
+ Provide timely resolutions or escalate issues to the appropriate department
+ Navigate multiple systems and screens to support customer needs
+ Meet performance goals including call volume, handle time, and customer satisfaction
Requirements
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