Job Description

Job Title

Call Center Customer Service Representative (Banking)

Location

Onsite – Paseo de la Reforma, Mexico City

Work Mode

Onsite

Shift Duration

10‑hour shift

Work Schedule

Monday to Saturday

  • Sunday: Fixed weekly off
  • One additional weekly off: Any day between Tuesday to Saturday

Compensation & Benefits

  • Total Monthly Salary: MXN 21,000 which includes Base Salary , Food Coupons , Monthly Performance Bonus and Meal Allowance
  • plus benefits

General Function

The Call Center Customer Service Representative is responsible for handling customer telephone calls in English and spanish while delivering exceptional customer service. The role focuses on resolving customer inquiries efficiently during the first interaction, educating customers on bank products and services,...

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