Job Description


Job Title: QA Analyst – Call Center (Long-Term Temporary)

Location: Cumberland, RI (Hybrid – Remote on Mondays and Fridays)

Employment Type: Long-Term Temporary

Compensation: Up to $91,000 annually (BOE)

Benefits: Health Insurance | Paid Time Off

Job Description:

Our client is seeking a Quality Assurance Analyst with a strong background in call center operations. This long-term temporary position features a hybrid schedule, allowing remote work on Mondays and Fridays, and offers a supportive environment focused on continuous improvement and compliance.

Key Responsibilities:


  • Monitor and evaluate inbound and outbound calls for quality, compliance, and customer experience standards.



  • Score calls and deliver actionable feedback to agents and supervisors to drive performance improvements.



  • Identify trends, gaps, and opportunities for training and process e...

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