Call Center Manager

One of our clients is growing its telemarketing division and seeking a leading Call Center Manager to drive its success. They are dedicated to growth and excellence, offering a dynamic environment for a professional looking to make a measurable impact.

Job Description

We are seeking a strong, hands-on Call Center Manager to lead our new outbound telemarketing division. You will be responsible for building and managing a high-performing team focused on cold calling and appointment setting.

Key Responsibilities

• Oversee daily cold calling operations and appointment setting management.
• Manage data acquisition and list segmentation strategies.
• Manage and coach a team of callers to ensure peak performance.
• Implement call quality control measures and track key KPIs.
• Maintain documentation of operational procedures and drive measurable results.

Must-have

• Prove...