Call Center Manager

Job Title: Call Center Manager

Location: Noida Sector 98 (On-site)

Department: Customer Support / Operations

Reports To: VP

Job Summary

We are seeking an experienced and results-driven Call Center Manager to oversee the

daily operations of our customer service team. The ideal candidate will be responsible

for managing staff, improving customer satisfaction, achieving service-level targets,

and ensuring operational efficiency. The Call Center Manager will play a key role in

developing team performance, implementing best practices, and driving continuous

improvement.

Key Responsibilities

• Manage the day-to-day operations of the call center.

• Lead, mentor, and motivate a team of Team Leaders, Supervisors, and Customer

Service Executives.

• Monitor key performance indicators (KPIs) such as Average Handle Time (AHT),

First Ca...