Job Description

Job Title: Call Center Manager

Location: Noida Sector 98 (On-site)

Department: Customer Support / Operations

Reports To: VP


Job Summary

We are seeking an experienced and results-driven Call Center Manager to oversee the daily operations of our customer service team. The ideal candidate will be responsible for managing staff, improving customer satisfaction, achieving service-level targets, and ensuring operational efficiency. The Call Center Manager will play a key role in developing team performance, implementing best practices, and driving continuous improvement.


Key Responsibilities

  • Manage the day-to-day operations of the call center.
  • Lead, mentor, and motivate a team of Team Leaders, Supervisors, and Customer Service Executives.
  • Monitor key performance indicators (KPIs) such as Average Handle Ti...

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