Job Description
Overview
Care Safe Chiasson Office, New Brunswick, Canada
Job code: 2136
Weekly hours: 35 hrs
Line Manager: CTO
Annual Wages: email for the details
Responsibilities
- Creating and implementing operational strategy, sourcing equipment and managing other aspects of the call centre’s daily operation
- Monitoring random calls to assess and improve the quality of staff performance
- Handling and resolving complex customer complaints
- Setting and meeting performance targets and carrying out periodic appraisals
- Tracking user feedback, key performance indices and other statistics
- Preparing reports and making presentations to senior management and other stakeholders
- Communicating the company’s goals so that all employees understand their role
Requirements And Skills
- Excellent written and verbal communication skills
- Excellent interpersonal skills
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