Call Center Manager

**Digital Call Center Manager - Quality Assurance Specialist**
**Summary**:
**Responsibilities**:
- Evaluate and improve voice bot performance and script adherence.
- Refine telemarketing scripts for personalization and better outcomes.
- Implement quality assurance frameworks for digital agents.
- Stay updated on conversational AI advancements.
- Provide actionable feedback for enhanced digital agent operations.
**Qualifications**:
- Experience in outbound telemarketing and sales processes.
- Strong analytical and QA skills.
- Advanced English proficiency (C1+) with mínimal accent.
- Scriptwriting and optimization expertise.
- Familiarity with conversational AI/voice bot tech (preferred).
- On-site availability at least three days weekly.
**What We Offer**:
- Competitive salary and benefits, including private insurance.
- Innovative work environment with AI-driven communication opportunities.
Tipo de puesto: Tiempo completo
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