Job Description
Transdev in San Rafael, CA is hiring a Call Center Lead.The Call Center Lead performs oversight of Reservations agents, supports Travel Navigation as well as performs the duties of each position as needed. Requires a flexible work schedule to ensure coverage during all hours of the call center operations.
The Lead works independently to provide data, statistics and reports to the Manager and performs research of systems’ data and information as requested by the Manager. This position may represent the organization to its clients, customers and members of the public in a responsive, professional and courteous manner. The Lead monitors, acts upon and reports to manager the status of departmental quality standards and develops action plans to address deficiencies.
Transdev is proud to offer:
•Competitive compensation package of minimum $25.00/hr.– maximum $27.00/hr.
Benefits include:
•Vacation: One (1) week during first year of employment up to four (4) weeks per year afte...
The Lead works independently to provide data, statistics and reports to the Manager and performs research of systems’ data and information as requested by the Manager. This position may represent the organization to its clients, customers and members of the public in a responsive, professional and courteous manner. The Lead monitors, acts upon and reports to manager the status of departmental quality standards and develops action plans to address deficiencies.
Transdev is proud to offer:
•Competitive compensation package of minimum $25.00/hr.– maximum $27.00/hr.
Benefits include:
•Vacation: One (1) week during first year of employment up to four (4) weeks per year afte...
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