Call Center

Job Summary

We are seeking a Call Center Representative for a contract/temporary opportunity in Guaynabo, PR within the healthcare services industry. This role is ideal for a customer-focused professional who enjoys helping members, answering questions, resolving issues, and providing clear guidance over the phone.

The Call Center Representative will serve as a primary point of contact for members, prospects, and providers, supporting service, education, issue resolution, and customer satisfaction. This is a strong opportunity to work in a structured, mission-driven healthcare environment with supportive leadership, team collaboration, and clear service standards. Candidates who are dependable, patient, detail-oriented, and committed to creating a positive member experience can succeed and grow in this type of role.

Key Responsibilities

- Conduct inbound and outbound calls to provide member orientation, answer questions, and identify service needs...