Call Center Executive

Permanent

Sentosa

5 days work week

Salary up to $2500

• Responsible for the daily operations of call center ensuring service is consistent and in accordance to establishment standards
• All phone calls and enquiries must be answered with specific timeliness by applying correct etiquettes and standards
• Partnering with respective immediate departments to meet established standard prior to their requirements
• Monitor telephone system problems and record in log sheet
• Prepare and update CTE for the following day
• Taking IRD order and tray clearance
• Accommodate and expedite all telephone and HOTSOS requests in congenial manner within 2 minutes of request
• Answer department telephone within 3 rings, using proper telephone etiquette
• Provide callers with accurate information on hotel facilities and services
• Accept and record wake-up call reques...