Job Description
MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
Key Responsibilities
- Customer Outreach: Contact customers via phone and email regarding overdue accounts to discuss balances and payment options.
- Negotiation: Work with customers to establish realistic and effective repayment plans or settlements.
- Follow‑Up: Monitor and follow up on missed payments and broken promises to pay.
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