Job Description
**Description**
Responsibilities
+ Providing first-line support to both internal and external customers via phone and email, addressing order fulfillment, product inquiries, information clarification, research, and delivering prompt and optimal solutions.
+ Acting as the primary escalation point for Order Management issues, working closely with retail teams to ensure efficient resolution.
+ Accurately entering data into the order entry system to facilitate seamless order processing.
+ Adhering to standard work practices to ensure professional and consistent service delivery.
+ Leveraging relevant software, databases, scripts, and tools to deliver satisfactory service to customers.
+ Proactively addressing and resolving customer issues, including order fulfillment and information requests.
Requirements
+ 3-5 years of experience in call center environments, demonstrating proficiency in customer service pract...
Responsibilities
+ Providing first-line support to both internal and external customers via phone and email, addressing order fulfillment, product inquiries, information clarification, research, and delivering prompt and optimal solutions.
+ Acting as the primary escalation point for Order Management issues, working closely with retail teams to ensure efficient resolution.
+ Accurately entering data into the order entry system to facilitate seamless order processing.
+ Adhering to standard work practices to ensure professional and consistent service delivery.
+ Leveraging relevant software, databases, scripts, and tools to deliver satisfactory service to customers.
+ Proactively addressing and resolving customer issues, including order fulfillment and information requests.
Requirements
+ 3-5 years of experience in call center environments, demonstrating proficiency in customer service pract...
Ready to Apply?
Take the next step in your AI career. Submit your application to Chicken Salad Chick today.
Submit Application