Job Description

Position Overview

Call Center Agent responsible for handling inbound and outbound phone interactions with residential and business customers, managing the customer experience, and up-selling products and services.


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Key Responsibilities
  • Handle inbound and outbound calls in a courteous and professional manner.
  • Ensure first‑call resolution through problem solving and effective call handling.
  • Research systems to find missing information; coordinate with other departments when necessary.
  • Accurately document and process customer claims in appropriate systems.
  • Lead fact‑finding discussions to determine best options for the customer.
  • Utilize knowledge base and training to answer customer questions while following scripts, policies, and procedures.
  • Comply with requirements surrounding confiden...

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