Job Description

Job Purpose

To actively support the Contact Center Outbound sales, services and operations across the entire network by maximizing sales and enhancing customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures highlighted in the Service Quality Manual.




Key Result Responsibilities

  • Develops and demonstrates new sales approaches and techniques that serve to promote business and increase market share in three main areas: Group reservations, Holidays Packages, and Telesales.



  • Maintains effective relationships with external parties acting as Group leaders (Freelancers) to support the outbound team in attracting groups of tourists and passengers thus maximizing sales and achieving targets through the contact center.



  • Handles Group Accounts’ relations including inquiries, bookings, quotations, statements, timely payments, and complaints e...

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