Job Description

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

Responsibilities

  • Manage a high volume of incoming and outgoing calls in the operations.
  • Identify client needs and provide solutions.
  • Answer inbound calls, convert them to leads, and later to towing jobs.

Working Conditions

  • Remote
  • Shift-based — in a Call Center that works 24/7
  • Pacific Time Zone

Requirements

  • Computer Specifications
  • Processor: Core i7 8th generation (and above) or Core i5 10th generation (and above)
  • RAM: Minimum of 12 GB
  • Storage: 128 GB SSD or higher
  • Graphics: 2 GB graphics memory
  • A reliable power backup that could sustain a minimum of 8 hours (full shift)
  • Examples: Generators; Solar Panels; Portable power inverters (UPS is not enough)

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