Call Center Agent – Freezone Experience

Job Summary:

We are seeking a highly motivated and customer-oriented Call Center Agent with prior experience in a Freezone environment. The ideal candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries, and providing accurate information and support in a timely and professional manner.

Key Responsibilities:

• Handle inbound and outbound customer calls efficiently and professionally.

• Provide accurate, valid, and complete information to clients based on the Freezone's services, processes, and regulations.

• Address customer inquiries, concerns, and complaints with empathy and professionalism.

• Escalate unresolved issues to the appropriate departments in a timely manner.

• Maintain detailed records of customer interactions, transactions, feedback, and complaints.

• Meet performan...