Call center agent

We at Coforge are hiring Call Center Agents who can provide inbound Customer Support for Banking & Financial Service Products.

• This is an onsite role based in Mexico City. We are looking for agents who can start as soon as possible.
• The monthly pay rate is MXN $15,000, along with benefits such as vacation days, food coupons, performance bonuses, and more. Candidates should be available to work a 10-hour shift.

Key Responsibilities:

• Handle inbound voice calls with professionalism & empathy.
• Support customers with Credit Cards (including lost/stolen reports, Checking & Savings Accounts, Debit Cards, Online & Mobile Banking, Bill Pay & Mobile Deposits, Loans & Mortgages & Other voice-related tasks as assigned.
• Inform customers of account status and process maintenance requests (e.g., payments & balance transfers).
• Assist with escalations and ensure timely resolution.
• Accurately document all interact...