Call Audit/ Quality Analyst-Sales

Role- Call Audit/ Quality Analyst-Sales

Experience- 1 plus years.

Location- Viman Nagar Pune

Timing- 7pm- 4am (US Shift) (No Cabs services) (Monday-Friday Working Days) (Sat & Sun Fixed Off)

Job Description-

We are looking for a detail-oriented and analytical Call Audit Executive to monitor, evaluate, and enhance the quality of sales calls for our e-Commerce (hardware industry) client. The ideal candidate will be responsible for auditing inbound and outbound sales calls, ensuring compliance with company standards, improving sales effectiveness, and maintaining high-quality customer interactions.

The goal is to enhance conversion rates, improve communication quality, ensure process adherence, and contribute to overall revenue growth.

Key Responsibilities:

Monitor and audit inbound and outbound sales calls as per defined qua...